Frequently Asked Questions
Banking & Orders
  • How do I see which bank account my property is linked to?
    1. Hover over "Your Account" on the top right
    2. Click "Subscriptions" in the drop-down menu
    3. Click on the applicable subscription (i.e. Sales and Lodging Tax or SpotPay eCheck)
    4. Scroll to the bottom of the page to see the “Linked Bank Account Payment Method”
    5. If the account is not correct, select the correct account from the drop-down box and hit “save” at the bottom right of your screen

    If you’re not sure what you nick-named a bank account, view all of your payment methods as follows:

    1. Hover over "Your Account" on the top right
    2. Click on “Profile” in the drop-down menu
    3. Click on “Banking Info” on the left side of your screen
    4. View the details of each of your bank accounts by selecting it from the drop-down menu

    If you need to add a new bank account, click “Add new account”, input the banking information and click “Save”. Be sure to follow the instructions above to link it to your property.

  • How do I change my bank account information?
    1. Hover over "Your Account" on the top right
    2. Click "Profile” in the drop-down menu
    3. Click on “Banking Info” on the left side of your screen
    4. Select the appropriate bank account from the drop-down box at the top of your screen
    5. Highlight over the existing banking information and enter your new banking information (the Payment Method Name should be something that helps you identify what bank account this is without having access to the bank account numbers)
    6. Click “Save” at the bottom of your screen
    7. Repeat #4, #5 and #6 if you have more than one bank account

    Please note that this change will be effective immediately, but you must change the bank account BEFORE you report revenue if you want the current month’s taxes and fees to come out of this new account. Your taxes and our fees will be deducted from the account that was assigned to your property at the time you reported your revenue to our system.

    If you prefer, you can call us between 8:00 am and 5:00 pm mountain time at 877-589-0207 and we can do this for you.

  • Where can I find the details of my invoice?
    1. Hover over "Your Account" on the top right
    2. Click "Payment history” in the drop-down menu
    3. Change the dates at the top of the page to include the dates that you would like to view and click "Search"
    4. Click on the Confirmation Number that corresponds with the invoice that you would like to view
Personal Information
  • How do I change my email address?
    1. Hover over "Your Account" on the top right
    2. Click "Profile” in the drop-down menu
    3. Click on "Phone & email" on the left side of your screen
    4. Choose "Primary Email" from the drop-down menu on the left
    5. Revise your email address
    6. Click "Save"
  • How do I change my mailing address?
    1. Hover over "Your Account" on the top right
    2. Click "Profile” in the drop-down menu
    3. Click on “Billing/shipping address” on the left side of your screen
    4. Choose "Mailing Address" from the drop-down menu on the left
    5. Revise your mailing address
    6. Click “Save”
  • How do I change my phone number?
    1. Hover over "Your Account" on the top right
    2. Click "Profile” in the drop-down menu
    3. Click on “Phone & email” on the left side of your screen
    4. Select “Primary Phone” from the drop-down menu on the left
    5. Revise your phone number
    6. Click "Save"
  • How do I change my password?
    1. Hover over "Your Account" on the top right
    2. Click "Profile” in the drop-down menu
    3. Click on “Password” on the left side of your screen
    4. Enter your current password
    5. Enter a new password
    6. Choose your security question and enter the answer
    7. Click "Save"
Taxes
  • How do I report my revenue?
    1. Hover over "taxes" in the top menu
    2. Click "Report revenue” in the drop-down menu
    3. Input your revenue for the period indicated
    4. If the revenue amount you input includes tax, check the “Revenue Includes Tax” box
    5. Click “Continue”
    6. Review the details of what will be collected
    7. Click "Pay Now” – if you don’t click pay now, your revenue has not been submitted and we will not file a return for you

    Our system will send you an email receipt which details your taxes and our fees. When you click "Pay Now", you will initiate the withdrawal from your bank account. The funds will be withdrawn from your bank account within the next three business days.

  • Where can I see the details of my sales and lodging tax returns?
    1. Hover over "Taxes" in the top menu
    2. Click "Tax history” in the drop-down menu
    3. Use the filters, if necessary, to locate the period and property of interest and click "Submit"
    4. Click on the row to see the period detail for the property and year you are interested in seeing
    5. On the "Tax Period Detail" page click on a period row to see the associated tax returns
  • Are cleaning fees taxable?

    Any charge that is mandatory or a condition of the rental is taxable, and therefore, should be included in the revenue that you report to us at the end of the tax period. If cleaning is not optional, then it is taxable.

  • How do I report a long term rental that is not subject to lodging taxes to MyLodgeTax?
    1. Click on "Report Revenue" on the homepage
    2. Check the "I have exempt revenue to report" box at the top of the page
    3. "Exempt Nights" and "Exempt Revenue" columns will display
    4. Enter your total revenue (including exempt revenue) in the "Rental Revenue" column and enter your exempt revenue in the "Exempt Revenue" column.
    5. "Taxable Revenue" will automatically be calculated as "Rental Revenue" minus "Exempt Revenue"
    6. Click “Continue”
    7. Review the details of what will be collected
    8. Click "Pay Now” – if you don’t click pay now, your revenue has not been submitted and we will not file a return for you

    Every jurisdiction defines long-term rentals differently; refer to the tax rate email that you received from MyLodgeTax when you began your service with us in order to determine the definition of long-term in your jurisdiction.

Registration
  • How do I finish my registration?
    1. Click "home" in the top menu
    2. Click on an alert in the "Alerts" section and enter the requested information
    3. Repeat for each of the alerts
  • I've just completed my registration, what's next?
    1. A sales and lodging tax specialist reviews each property individually to determine what taxes you are required to collect and remit. This process may take up to a week to complete and we will send you an email detailing the taxes that you are responsible for once we have completed this process.
    2. The email will also indicate your filing frequency (i.e. if the tax authorities require you to file monthly or quarterly), as well as when to expect to receive an email from us reminding you to report your revenue to into our website.
    3. At the end of each reporting period, you will receive an email from MyLodgeTaxSupport@avalara.com that reminds you to log in and report your revenues for the period. We send this reminder out every other day from the 1st through the 10th of each period. Once you report, you will no longer receive the reminder that month.
    4. You will have until the 10th of the month to report your revenue for the previous month/quarter. (If you have a tax return that is due by the 10th of the month, you will only have until the 5th to report your revenue. The reminder email will indicate your reporting deadline.) If you haven't reported your revenue to us by the 10th, we will report $0 revenue for you and file a $0 return. The taxing authorities require a return be filed even if you have no revenue to report. We will charge you a $5 fee for this service (in addition to your normal monthly fees).
    5. When you report your revenue into our system, you initiate charge to your bank account for your taxes and our fees. These taxes and fees will be withdrawn from your bank account within three banking days. Our system will also email you a detailed receipt of the amount that will be debited from your account.
    6. You may view a summary of your receipts at any time by hovering over "Taxes" and clicking on "Payment History" in the drop-down menu. You can click on any "Confirmation Number" to see the detailed receipt that was previously emailed to you.
    7. You may view a summary of the revenue that you've reported to us by hovering over "Taxes" and clicking on "Tax History" in the drop-down menu. Click on the property that you want to review (you may have to change the "Year" and "Property" in the drop-down menu. You may click on any period on the "Tax Period Detail" page to see how your taxes were calculated.
  • How do I update my property owner information?
    1. Hover over "Properties" in the top menu
    2. Click on “Ownership” in the drop-down menu
    3. Select the type of entity that owns the property and enter the ownership information
    4. To add an owner, click on “Add another owner” at the bottom of the page
    5. Enter the owner information and click “Add”
    6. Click “Save” – if you don’t click “save”, nothing will be saved
    7. To edit existing owner information, click on “Edit”
    8. Update the information and click “Add”
    9. Click “Save” – if you don’t click “Save”, nothing will be saved
  • How do I add another property?
    1. Click the "Add property" link at the top right of the page
    2. Follow the wizard instructions